Shipping Policy
At MATCHA TEA CONSUMER PRODUCTS PRIVATE LIMITED, we believe that the journey of a great cup of tea begins the moment you place your order. We are committed to delivering our premium-quality teas to your doorstep with care, efficiency, and transparency. This Shipping Policy outlines how we process and deliver orders placed through our website.
Shipping Partner
We have partnered with Shiprocket, one of India’s leading logistics aggregators, to ensure seamless, safe, and timely deliveries across the country. Shiprocket enables us to access a wide network of reliable courier services, ensuring your order is handled professionally at every stage of transit.
Order Processing Time
Once you place an order on our website, it enters our order processing queue.
All orders are typically processed within 24 to 48 hours (excluding Sundays and public holidays).
Once processed and dispatched, you will receive a shipping confirmation email and/or SMS containing your tracking details.
Please note: During periods of high demand (such as holidays, sales, or new launches), order processing times may be slightly longer, but we do our best to keep delays to a minimum.
Shipping Timeline
Our standard shipping method ensures delivery within 4 to 5 business days from the date of dispatch.
Delivery times may vary slightly based on your location and local delivery conditions.
Business days refer to Monday through Saturday, excluding national and regional public holidays.
Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at the checkout stage before payment.
From time to time, we may offer free shipping promotions on select products or order values, which will be clearly communicated on our website or through our promotional channels.
Serviceable Locations
We deliver to most pin codes across India supported by Shiprocket and its partnered courier networks. If we are unable to deliver to your location due to any service limitations, our customer support team will get in touch with you to offer an alternative solution or a full refund.
Order Tracking
Once your order is shipped, you will receive an email and/or SMS with a tracking number and link to track your shipment in real time.
You can also check the status of your order anytime by visiting the tracking page provided or contacting our support team.
Delays and Exceptions
While we make every effort to ensure timely delivery, delays may occasionally occur due to:
Weather conditions
Transportation strikes
Natural calamities
Regulatory clearances
High seasonal demand
Remote or hard-to-reach locations
In such cases, we will proactively communicate any delays and do our best to expedite delivery.
Incorrect Address or Delivery Failure
Please ensure that your shipping address, contact number, and email are entered correctly during checkout. We are not responsible for:
Failed deliveries due to incorrect or incomplete address details
Unreachable phone numbers at the time of delivery
Refused deliveries
In such cases, your order may be returned to us or incur additional shipping charges for re-delivery.
Support and Assistance
If you have any concerns, questions, or require help with your shipment, please do not hesitate to contact us. Our customer support team is here to assist you.
📧 Email: hr@matchatea.co
📞 Phone: +91 92052 77286