Contact Us

We’d Love to Hear from You!
Whether you have a question about our teas, need help with an order, or simply want to share your tea experience, we’re here for you. Reach out to us, and our team will be happy to assist you!

FAQs

How can I get in touch with CHAIMAA?

You can reach out to us via email at customercare@machatea.co, call us at  9205277286, or fill out our contact form for a quick response.

What are your customer support hours?

Our support team is available from Monday to Saturday, 9am to 6pm, ensuring we respond to all inquiries as quickly as possible.

How can I track my order?

 Once your order is shipped, you’ll receive a
tracking link via email and SMS to stay updated on its delivery status.

Do you offer returns or exchanges?

Yes, we have a hassle-free return policy.
Please visit our Returns & Refunds page or contact us for assistance.

Where do you ship, and what are the delivery timelines?

We currently ship across India with delivery times of 1-5 business days depending on your location. International shipping options are also available—contact us for details.

Can I customize a tea gift box for corporate or personal gifting?

Absolutely! We offer customized gifting solutions for special occasions. Reach out to us, and we’ll help curate the perfect tea experience.

Do you have a physical store?

Currently, we are an online-first brand, but stay tuned for upcoming retail locations!

How can I collaborate or partner with CHAIMAA?

 We love working with brands, influencers, and tea enthusiasts! For collaborations, drop us an email at customercare@machatea.co

☕ Still have questions? We’re happy to
help! Reach out anytime.